Not ordered off internet as i was local so phone call and asked for product. They were very helpful and informative also returning call when said they would when item arrived for me to collect. Very helpful and friendly staff. Cannot fault my service received. Very happy with my dog coat and allowed me to check size before purchase. Im a happy customer .
yes dishonest do not trust them at all also had a shocking experience they obviously do not care about business and customer service DONT TRUST THEM
This company has quite possibly the worst customer service I have ever come across, I would highly recommend avoiding.
Bought some Rock Sulphur from these people through Amazon and it arrived in a million pieces. Not packed securely. Will not replace. Avoid like the plague.
I placed an order and when the item arrived I email to advise I would like to swap small boots for medium and return the bandages Steph advised me this was fine and to post back recorded. I sent both items back both in original packaging by my hermes 2 days after the item was signed for by Steph she emailed me to say sorry only one item was in the bag by the time I received this email I had already been refunded 20.76 which was not to cost of the bandages I called steph who told me I was lying and did not send the parcel back. I asked where this has been for 2 days and steph advised sitting in the royal mail bag to which I told her I did not send this item by royal mail so steph asked for the tracking number I supplied her with this. I then called back for and update to be told by steph she did not mention royal mail to me!! I then asked if she mixed my parcel up with someone else's because the refund is also incorrect steph the said she told me this and that I had to send her the refund back and she would process this correctly ( how can I now trust if I do this she will even refund me ) she has lied to me through out this sale and be extremely rude on phone calls. at no point did steph mention to me she issued the wrong refund. I will be taking all evidence to trading standards
Equestrian Performance is a UK Pet Store based in Mirfield, Yorkshire and the Humber. Equestrian Performance is located at Holmebank Business Park, Mirfield WF14 8NA, UK.
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